A northern lights holiday is one of the most thrilling travel experiences imaginable and as we emerge from COVID 19 many of you will be wondering what travel may be like to Iceland.
Iceland has been held up worldwide as a country that has managed the Covid-19 situation exceptionally well with only 10 deaths, whilst keeping primary schools and their economy open, through a very high level of testing right from the beginning. Read about how they did it here.
The sparse population and wilderness nature of Iceland makes ‘social distancing’ the norm going forwards.
All of our suppliers have put into place new hygiene procedures to ensure regular antibacterial cleansing is done in between tours and transfers. In hotels sanitizing of high touch areas have been increased, and tables, chairs and menus are sanitized in-between sittings. New hand sanitizing stations are being introduced where necessary and as in the UK, everyone is frequently washing their hands.
One of our most popular breaks in Iceland is the private wilderness cabin break we offer which you have exclusively to yourselves which may be even more appealing to you at the moment. Car hire is private to you and on all of the SuperJeep Tours you spend plenty of time outside where the risk is lower.
However we do appreciate that we need to do more than to just reassure you so here are further measures we are implementing to give you confidence to book.
Reducing the Risk to you when making a booking
To give you peace of mind for new bookings from June 2020 we have updated our terms and conditions to give you more flexibility and to book with a smaller deposit amount.
1. Deposit is now reduced to 15% of the value of the Booking (Previously 50%), Final Payment of 85% due 60 days before travel. (You need to be travelling on IcelandAir for us to offer this. If flying with EasyJet or Jet 2, or taking the IcelandAir Flex level the deposit will be 50%)
2. Until the second payment you can change your holiday at no cost* if health concerns are resulting in special measures by local authorities in the end destination you are visiting. (In order to offer this we would need to book you flying with IcelandAir which is the main airline we use to Iceland and flies from LHR, LGW, Manchester, Glasgow, Glasgow, Dublin)
3. Until 7 days before you can change the ground arrangements at no cost * if health concerns are resulting in special measures by local authorities in the end destination you are visiting. Your fight value, if cancelled, will be carried forward to the new date. If your flight does indeed fly then there might be a cost of a new flight or a change fee or fare cost difference associated with moving them to new dates . That would be the only cost of delaying a trip due to new health warnings at that stage. (There are a few exceptions to this which we can advise at time of booking; e.g. New Years Eve)
4. If you wished at time of booking to upgrade on IcelandAir to the Economy Flex ticket for your trip to Iceland then you can postpone your trip up to 3 days before travel with no extra cost on ground or flights* if health concerns are resulting in special measures by local authorities in the end destination you are visiting.* (There are a few exceptions to this which we can advise at time of booking, but New Years Eve & overnight stays at the Blue Lagoon Silica Hotel/Retreat would be examples). Please note to take this option we would need to take a 50% deposit.
5. If you feel that winter 2020 is too soon to travel we have a Northern Lights Holiday price guarantee for early bookings for winter 2021 (Oct 2021-March 2022). Book now for a £100 per person deposit and lock in the current ground cost of your chosen holiday. All we will do is to quote you for the flights and add these to your booking when they are published 11 months prior to your chosen departure date. That way you can sit back and know you have an amazing holiday to look forward to, but at a time that you may feel a lot more comfortable about travelling.
6. If Iceland has a quarantine in place at time of your travel we will Postpone to agreed new dates within 12 months of our original departure date, provided the cost is equivalent (So you can’t change from March to New Year or September for example) at no cost assuming there are no differences in airfare.
*Please note with all postponements due to health concerns resulting in special measures by local authorities in the end destination you are visiting we would move your holiday to agreed new dates within 12 months of your original departure date, provided the cost is equivalent. (So you can’t change from March to New Year or Sept for example). Please note if you change your travel date for any other reason then our normal terms and conditions apply.
Please note there are a very few breaks that are exceptions to these terms and we will advise you at time of enquiry
We Step in and help you if you have problems abroad
We track all of your flights and will know about any issues before you do which enables us to help you. We had lovely feedback about how we helped people who were travelling when the Coronavirus struck and as borders were being shut down, as we re-arranged their itineraries so that they could still fulfil their holiday dreams and get home safely. We are very proud that none of our clients got stuck abroad . Here are just 3 examples of the lovely feed-back we received from people affected.
Flying to Iceland
The airports have put in new procedures to ensure multiple daily sterilisation procedures of all areas with specific focus on high touch areas such as trolleys, check ins, bathrooms, doorknobs and handrails to mention a few.
IcelandAir have put into place procedures to keep you safe from infection. It is worth noting that on a flight air is replaced every 2-3 minutes as it passes through a series of filters 20-30 times per hour. The HEPA filters on board mean the air on board is better than in an office environment. The following surfaces are specifically disinfected before you board: screens, seat belts and buckles, tray tables, arm rests and window shades, light switches and air circulation controls, head rests, overhead lockers, as well of course as the restrooms. You will need to wear Masks at airport and on the flight. The crew will also be wearing masks and you will be asked to take your seat immediately and not to move around during the flight. Only ONE hand luggage is allowed and this must fit under your seat. The cabin lockers are not being used to reduce contact points. If it does not fit in then it will need to be checked in (at no extra cost). No Food or drinks will be served on board the flight.
Before leaving you will need to fill in a pre-registration form which advises contact details during your stay in Iceland as well as asking for details of countries you have visited before your trip to Iceland and whether they have been pre-diagnosed with Covid-19.
On arrival you will be encouraged to download their mobile phone App Rakning C-19 to help track and trace. At the moment all passengers entering Iceland must take a COVID-19 test at the airport at a cost of 15,000 isk (@ £90). After the testing passengers go through border control and proceed to their destination. Results are confirmed by text at the latest the following morning and quarantine is not required if you are Covid-19 free. (Please note there is a chance that you would need to quarantine if you are seated within 2 rows of a passenger who tests positive). Passengers do not need to self-quarantine until they receive their test results, but should take preventive measures to protect themselves and others from infection
Then you are free to enjoy the Holiday of a lifetime exploring the wilderness of Iceland and hunting out the Northern Lights.