We realise that the circumstances of the last month will have made many people wary of booking a future holiday and to this end we wish to give you reassurance, and as best as we can make your booking risk free.
It is worth stating that if you had a self-planned holiday during this effected period you would have had no protection in place. Remember that Tour Operators are financially backed by the ATOL scheme and also are more likely to be able to manage any crisis better. Our ATOL number is 6578
Here are a couple of quotes from some of our clients we helped over the period most affected by Coronavirus.
“We had a wonderful time. Due to corona virus several things had to change last minute and they were really on top it. So happy with accommodations and activities that were book. Wonderful memories were made! I would highly recommend this company!” Susan Lambert
“Outstanding customer service and support during a very difficult time for travel. It took the pressure off us and meant that we could really enjoy the experience of a lifetime, knowing that we would be looked after by the team. The dog sledding was a particular highlight, just two teams out in the arctic wilderness, and it was delightful to see the relationship between the dogs and our guide.”
“Just wanted to say a massive thank you very much for your email and all your support through this process. Lisa and I really appreciate both the frequency and level of info you have provided every step of the way; which is amazing based on all the things you and your colleagues must be juggling. Just wanted to say I have no idea how you have managed to cope throughout this nightmare but you should be very proud of yourself and the team as your service has been first class”. Mike Doodson
To give you peace of mind for future bookings we have updated our terms and conditions to give you more flexibility.
Until the second payment you can change the booking date with no penalty to a new date, within 12 months of your original departure date, provided the cost is equivalent. (So you can’t change from March to New Year for example.)
We have made the point above about the benefits of booking an ATOL protected holiday and would encourage any prospective clients about the safety net this provides relative to booking your holiday directly.
We have been in business for 15 years and are on solid foundations and are determined to come out the other side of this situation strengthened by the experience, but we thought you would like this confirmation that your money is not at risk.
If you have any questions do give me a ring to discuss.