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A unique occasion deserves a unique experience.
01722 445959 for Swedish and Norwegian Lapland
01722 445901 for Iceland and Greenland
Our clients come from all over the world
Flexible Travel
We realise that Covid 19 will have made many people wary of booking a future holiday and to this end we wish to give you reassurance and as best as we can make your booking risk free.
It is worth stating at the outset that if you had a self-planned holiday during this effected period you would have had no protection in place and would have had no support sorting out your travel problems.
Tour Operators are financially backed by the ATOL scheme and also are more likely to be able to manage any crisis better as we have so many more contacts on the ground.
Here are a couple of quotes from satisfied clients who we helped during the period when the Virus was shutting down travel around the world.
“We had a wonderful time. Due to corona virus several things had to change last minute and they were really on top it. So happy with accommodations and activities that were booked. Wonderful memories were made! I would highly recommend this company!”
“Outstanding customer service and support during a very difficult time for travel. It took the pressure off us and meant that we could really enjoy the experience of a lifetime, knowing that we would be looked after by the team. The dog sledding was a particular highlight, just two teams out in the arctic wilderness, and it was delightful to see the relationship between the dogs and our guide.”
“Just wanted to say a massive thank you very much for your email and all your support through this process. Lisa and I really appreciate both the frequency and level of info you have provided every step of the way; which is amazing based on all the things you and your colleagues must be juggling. Just wanted to say I have no idea how you have managed to cope throughout this nightmare but you should be very proud of yourselves and the team as your service has been first class”.
Mike Doodson
To give you peace of mind for new bookings from September 2020 we have updated our terms and conditions to give you more flexibility and to book with a smaller deposit amount
- Deposit reduced to 15% of the value of the Booking for Jan-March 2021 Bookings. Second Payment of 85% due 60 days before travel.
You need to be travelling on IcelandAir or SAS for us to offer this. If flying with EasyJet or Jet 2 the deposit will be 50%. - Deposit is £100 per person for October 2021 onwards bookings. Book now and lock in the current ground cost of your chosen holiday. All we will do is to quote you for the flights and add these to your booking when they are published 11 months prior to your chosen departure date. That way you can sit back and know you have an amazing holiday to look forward to, but at a time that you may feel a lot more comfortable about travelling.
- Until the second payment you can change your holiday date at no cost* if health concerns are resulting in lockdown or entry quarantine by local authorities in the end destination you are visiting, or official lockdown in your home region. Please note in order to offer this you would need to be flying with Iceland Air or SAS.
- Until 7 days before travel you can change the ground arrangements date at no cost* if health concerns are resulting in lockdown or entry quarantine by local authorities in the end destination you are visiting, or official lockdown in your home region.We may be able to move your flights to a new date depending on the airline policy, and there may be an airfare cost difference. If your flight is cancelled the value will be carried forward to the new date. If your flight departs then there will be a lost cost that will be determined at the time, and that would be the only cost of delaying a trip. Please note there are a very few breaks that are exceptions to these terms and we will advise you at time of enquiry (eg. New Year’s Eve Break, Breaks including a stay at the Blue Lagoon Silica Hotel).
- Recommended Travel Insurance Company that covers many of the risks associated with Covid affecting your trip – such as being diagnosed with Covid, or being put in quarantine by Track and Trace.
*We will move your holiday to agreed new dates within 9 months of your original departure date, provided the cost is equivalent. (So you can’t change from March to New Year or January to September for example.) Please note if you change date for any other reason then our normal terms and conditions apply.
It is worth stating that Iceland and Swedish Lapland have only been minimally touched by Covid 19 and for the most part life has continued as normal for most people. If you are looking for a holiday with few people anywhere, and set in beautiful locations with amazing experiences, then Iceland and Swedish Lapland are fantastic choices to reignite the travel bug in you.
For more details on our Covid Booking Policy for Iceland and Swedish Lapland
We have made the point above about the benefits of booking an ATOL protected holiday and would encourage any prospective clients about the safety net this provides relative to booking your holiday directly.
We have been in business for 15 years and are constantly developing to ensure we offer some of the world’s best Northern Lights Holidays.
We look forward to providing you with your future memories.
See our full range of Northern Lights Holidays
Kevin Collins
Managing Director
